Contact
- Commissioner
- Allan L. McVey
- DOI website
- https://www.wvinsurance.gov/
- Complaint form
- https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?dswid=7997&spanish=N&state=WV
- Mailing address
- P.O. Box 50540, Charleston, WV 25305-0540 (street: 1124 Smith Street, Charleston, WV 25311)
- Phone
- 304-558-3386 · 888-879-9842
When to file with West Virginia
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
WV provides separate Life/Health and P&C complaint forms — pet insurance falls under the Property/Casualty form. Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.