Contact
- Commissioner
- Ricardo Lara
- DOI website
- https://www.insurance.ca.gov/
- Complaint form
- https://cdiapps.insurance.ca.gov/CP/login/
- Mailing address
- California Department of Insurance, 300 Capitol Mall, 17th Floor, Sacramento, CA 95814
- Phone
- 1-800-927-4357 (Consumer Hotline) · TTY 1-800-482-4833
When to file with California
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
California is the largest pet insurance market in the US. The CDI complaint portal does not name pet insurance explicitly — file under 'Non-Health (Auto, Home, Life)' / personal lines and describe the carrier and policy in the free-text body.