Contact
- Commissioner
- Jonathan T. (Jon) Pike
- DOI website
- https://insurance.utah.gov/
- Complaint form
- https://gov.sircon.com/portalAccess.do?service=consumerPortal&authorization=_pEncaJq9T0dlyFM=
- Mailing address
- 4315 S. 2700 W., Suite 2300, Taylorsville, UT 84129
- Phone
- Salt Lake 801-957-9200 · in-state toll-free 1-800-439-3805
- Typical response timeline
- 28 days
When to file with Utah
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Utah's complaint form explicitly maps pet insurance to the Property & Casualty category — making intake selection straightforward. Resolution timeline is published as approximately 3–4 weeks. Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.