Contact
- Commissioner
- Glen Mulready
- DOI website
- https://www.oid.ok.gov/
- Complaint form
- https://oid.ok.gov/consumers/file-an-online-complaint/
- Mailing address
- 400 NE 50th Street, Oklahoma City, OK 73105
- Phone
- Statewide 800-522-0071 · OKC 405-521-2828 · Tulsa 918-295-3700
- Typical response timeline
- 20 days
When to file with Oklahoma
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Oklahoma publishes its insurer-response timeline: 'By law, the company has twenty (20) days from receipt of our letter to respond.' Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.