Contact
- Commissioner
- Mike Causey
- DOI website
- https://www.ncdoi.gov/
- Mailing address
- NC Department of Insurance, 1201 Mail Service Center, Raleigh, NC 27699-1201 (physical: 3200 Beechleaf Court, Raleigh, NC 27604)
- Phone
- 855-408-1212 (toll-free) · Agent Services 919-807-6800
When to file with North Carolina
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.