Contact
- Commissioner
- Eric Dunning (Director)
- DOI website
- https://doi.nebraska.gov/
- Complaint form
- https://doi.nebraska.gov/consumer/file-complaint
- Mailing address
- Nebraska Department of Insurance, P.O. Box 95087, Lincoln, NE 68509-5087
- Phone
- 402-471-2201 · 877-564-7323 (in-state hotline) · 402-471-0888 (complaints)
- Typical response timeline
- 15 days
When to file with Nebraska
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Nebraska publishes its insurer-response timeline: companies and agents are allowed 15 business days to respond to the Department's request for information. The Department cannot address workers' comp, Medicaid, military health plans, or self-funded plans. Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.