Contact
- Commissioner
- Angela L. Nelson (Director)
- DOI website
- https://insurance.mo.gov/
- Mailing address
- P.O. Box 690, Jefferson City, MO 65102-0690
- Phone
- 1-800-726-7390 (Insurance Consumer Hotline) · 573-751-2640 · email [email protected]
When to file with Missouri
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.