Massachusetts Insurance Commissioner — File a Pet Insurance Complaint

Massachusetts Division of Insurance

File a complaint about a denied pet insurance claim. Massachusetts Division of Insurancereviews claim-handling practices for all property & casualty insurance — including pet insurance — sold in Massachusetts.

Verification pending — operator follow-up to fetch primary-source contact details from Massachusetts Division of Insurance directly.

Contact

DOI website: https://www.mass.gov/orgs/division-of-insurance
Complaint form: https://www.mass.gov/how-to/filing-an-insurance-complaint
Mailing address: Commonwealth of Massachusetts Division of Insurance, 1 Federal Street, Suite 700, Boston, MA 02110-2012
Phone: Consumer Service Unit 617-521-7794 · email [email protected]

The contact details for Massachusetts Division of Insurancehave not yet been primary-source verified by an operator. To file a complaint today, search “Massachusetts Division of Insurance” and use the consumer services or complaint section of their official site. We publish contact details only when verified against the state's own DOI page.

When to file with Massachusetts

•Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
•The carrier failed to respond to your appeal within their published response window
•You believe the carrier handled your claim contrary to its own published policy
•You suspect a pattern of unfair claim-handling practices at this carrier

Note on scope

Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.