Contact
- Commissioner
- Sharon P. Clark
- DOI website
- https://insurance.ky.gov/
- Complaint form
- https://insurance.ky.gov/ppc/forms/complaints_home.aspx
- Mailing address
- 500 Mero Street, Frankfort, KY 40601
- Phone
- 502-564-3630 · 800-595-6053 (toll-free)
When to file with Kentucky
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Pet insurance complaints fall under Kentucky's 'Consumer Complaint' form, which covers 'private health insurance, life, auto, home, general liability'.