Contact
- Commissioner
- Doug Ommen
- DOI website
- https://iid.iowa.gov/
- Mailing address
- 1963 Bell Avenue, Suite 100, Des Moines, IA 50315
- Phone
- 515-654-6600
When to file with Iowa
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Important Iowa-specific limitation: 'You cannot file a complaint with the Iowa Insurance Division if your policy was issued or purchased in another state.' Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.