Contact
- Commissioner
- Holly Williams Lambert
- DOI website
- https://www.in.gov/idoi/
- Complaint form
- https://www.in.gov/idoi/consumer-services/complaints/
- Mailing address
- Indiana Department of Insurance, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204-2787
- Phone
- 1-800-622-4461 · 317-232-2395
- Typical response timeline
- 3 days
When to file with Indiana
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Indiana publishes one of the clearest timelines in the country: complaints typically processed within 72 hours of receipt; insurance companies have 20 business days to respond in writing to the IDOI. Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.