Contact
- Commissioner
- Ann Gillespie (Director)
- DOI website
- https://idoi.illinois.gov/
- Complaint form
- https://idoihelpcenter.illinois.gov/s/
- Mailing address
- Chicago: 115 S. LaSalle Street, 13th Floor, Chicago, IL 60603 · Springfield: 320 W. Washington St., Springfield, IL 62767
- Phone
- Chicago 312-814-2420 · Springfield 217-782-4515
When to file with Illinois
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Pet insurance complaints fall under the Illinois IDOI 'Auto/Home/Property/Commercial' (P&C) form.