Contact
- Commissioner
- Scott K. Saiki
- DOI website
- https://cca.hawaii.gov/ins/
- Complaint form
- https://cca.hawaii.gov/ins/filing-a-complaint/
- Mailing address
- Insurance Division, P.O. Box 3614, Honolulu, HI 96811
- Phone
- 1-844-808-DCCA (3222) · 808-587-6714
When to file with Hawaii
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
Pet insurance is regulated as property & casualty (P&C). The state DOI accepts pet insurance complaints under the same channel as other P&C / personal lines complaints. Most state forms do not list pet insurance as a named category — select P&C / personal lines / homeowners-or-renters / 'other' and describe the carrier and policy in the free-text complaint body.