Contact
- Commissioner
- Karima M. Woods
- DOI website
- https://disb.dc.gov/
- Mailing address
- 1050 First Street NE, Suite 801, Washington, DC 20002
- Phone
- 202-727-8000 · email [email protected]
- Typical response timeline
- 45 days
When to file with District of Columbia
- •Your carrier-side appeal has been denied (you've exhausted at least one round of internal appeal)
- •The carrier failed to respond to your appeal within their published response window
- •You believe the carrier handled your claim contrary to its own published policy
- •You suspect a pattern of unfair claim-handling practices at this carrier
Note on scope
DISB confirms receipt of complaints within 3 business days and aims to complete cases within ~45 days — among the more transparent timelines in the country. DISB regulates 'banks, insurance companies, student loan servicers, mortgage lenders, check cashers, service contracts, investment advisors, and appraisal management companies'.